FAQs

No worries just contact us at https://www.instagram.com/cleanthatpaw/ and we'll help guide you through the process - Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

Orders are shipped out directly from any of our many international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-4 weeks for your order to arrive in the USA. Other countries can take an estimated 4-6 weeks due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at https://www.instagram.com/cleanthatpaw/ and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives in its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.